Bedsoft Original – Premium Soft Wheat Straw Bedding for Optimal Comfort 16kg Bale

BedSoft Original is a premium equine bedding made from the highest quality wheat straw, providing a wonderfully soft, cosy and supportive bed for all types of horses and ponies. It is easy to muck out and has a very low dust content, while being more unpalatable than conventional, unprocessed wheat straw, helping to discourage bed eating.

Harvested in Essex, BedSoft Original is processed using a unique shredding and chopping system to create a light, fluffy texture that banks well and offers excellent cushioning. The bedding then passes through a state‑of‑the‑art dust‑extraction process before an anti‑bacterial, anti‑viral and insect‑repellent treatment is applied, supporting a cleaner, more hygienic and comfortable stable environment.

Ingredients

• Highest quality wheat straw, harvested and processed in Essex

• Mechanically shredded and chopped straw fibres for a light, fluffy texture

• Dust‑extracted particles for a very low‑dust finish

• Anti‑bacterial and anti‑viral treatment

• Insect‑repellent treatment to help deter flies and other insects

Key benefits

• Soft and cosy: Shredded wheat straw creates a deep, fluffy bed that is comfortable and supportive for horses and ponies.

• Low dust: Advanced dust extraction helps support better respiratory health for both horses and people in the stable environment.

• More unpalatable than unprocessed straw: Processing and treatment make the bedding less appealing to eat, helping to reduce bed consumption.

• Hygienic and bio‑secure: Anti‑bacterial and anti‑viral treatment supports a cleaner, healthier stable environment.

• Insect repellent: The insect‑repellent treatment helps to discourage flies and other pests around the bed.

• Easy to muck out: The fluffy, consistent texture makes it quick and straightforward to remove wet and soiled patches while leaving clean bedding in place

Delivery Options

• Express Delivery (DPD): 2-3 working days

Order Processing

Orders processed before 10am will be shipped the same day. Orders processed after 10am will be shipped the next working day.

Tracking Your Order

When your order is dispatched, you will receive a tracking number by email. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

You will also receive a notification when your parcel is out for delivery.

If item is not delivered in 5 working days , contact us with your inquiry.

Delivery Attempts and Notifications

If you miss a delivery, please contact the carrier to arrange a re-delivery. After three unsuccessful delivery attempts, the parcel will be returned to us and a refund will be processed.

Safe Place or Neighbour Delivery

You can choose to have your parcel left in a safe place or with a neighbour.

Order Cancellations

Changed your mind? You may cancel your order by phone or email before it has been processed and dispatched. Once shipped, cancellations are no longer possible. However, you can return your order following our returns policy below.

Returns & Refunds

• Return Period: You may return items within 14 days of receipt.

• Condition: Products must be unused, unopened, and in their original packaging.

• Refunds: We refund the cost of the product only (not postage), unless the item was incorrect, faulty, or damaged. Refunds are processed within 7 days of receiving the return.

• Damaged/Incorrect Items: If your order arrives damaged or incorrect, please email us with photographic evidence. We will provide a free returns label. Without evidence, we may not be able to rectify the problem.

• Customer Responsibility: If returning for reasons other than fault or damage, return postage costs are your responsibility. We recommend using a tracked service.

Disputes & Claims

We always strive to ensure your order arrives safely and on time. However, in the rare case of a non-delivery, the following process applies:

• Contact Within 7 Working Days: If your parcel hasn’t arrived, please contact us within 7 working days from the last tracking update. This allows us to raise a claim with the courier. Contacting us after this timeframe may limit our ability to pursue the claim if valid proof of delivery exists.

• Raising a Claim: Once notified within the required timeframe, we will raise a claim directly with the courier on your behalf.

• Timeline: Courier investigations can take up to 30 days to complete. Once the courier provides a final decision, we will compensate you accordingly.

• How to Start a Claim: Please email us to request a claim form. The form must be completed and returned within 7 working days, otherwise we will be unable to proceed with the claim