Bedsoft Shavings – Premium Low Dust Softwood Bedding for Horses & Ponies 20kg

BedSoft Shavings are a premium softwood bedding made from a blend of kiln‑dried softwood, predominantly spruce, with a mix of larger and smaller shavings to create a comfortable, practical low‑dust bed suitable for all types of horses and ponies. The shavings are carefully screened and dust‑extracted in a state‑of‑the‑art manufacturing facility to remove fine particles and foreign matter such as glass, plastic and metal, leaving a clean, long‑lasting bed that is free from pathogens, pests and weed seeds. Light in colour with a pleasant woody aroma, BedSoft Shavings are supplied in compact, uniform bales and are produced in the UK from sustainably grown conifer plantations, helping to reduce transport miles and environmental impact.

Ingredients

• Kiln‑dried softwood shavings (predominantly spruce)

• 100% natural softwood, dust‑extracted and screened

• Free from additives, chemicals, and recycled waste materials

Key benefits

• Low dust: Reduces airborne dust in the stable, supporting respiratory health in horses and ponies, including those prone to coughs or allergies.

• Highly absorbent: Mixed flake sizes help to lock in moisture and urine, keeping the surface of the bed drier and more comfortable.

• Clean and hygienic: Screening and quality control remove foreign objects and contaminants, providing a bed free from pathogens, pests and weed seeds.

• Comfortable and supportive: The blend of large and small shavings creates a deep, cushioned bed that is gentle on joints and encourages horses to lie down and rest.

• Easy to manage: The structure of the shavings makes the bed quick to muck out, with minimal waste and good longevity, helping to reduce overall bedding usage.

• Sustainable choice: Produced in the UK from responsibly managed conifer plantations, with fully recyclable packaging, making it an environmentally conscious bedding option.

Delivery Options

• Express Delivery (DPD): 2-3 working days

Order Processing

Orders processed before 10am will be shipped the same day. Orders processed after 10am will be shipped the next working day.

Tracking Your Order

When your order is dispatched, you will receive a tracking number by email. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

You will also receive a notification when your parcel is out for delivery.

If item is not delivered in 5 working days , contact us with your inquiry.

Delivery Attempts and Notifications

If you miss a delivery, please contact the carrier to arrange a re-delivery. After three unsuccessful delivery attempts, the parcel will be returned to us and a refund will be processed.

Safe Place or Neighbour Delivery

You can choose to have your parcel left in a safe place or with a neighbour.

Order Cancellations

Changed your mind? You may cancel your order by phone or email before it has been processed and dispatched. Once shipped, cancellations are no longer possible. However, you can return your order following our returns policy below.

Returns & Refunds

• Return Period: You may return items within 14 days of receipt.

• Condition: Products must be unused, unopened, and in their original packaging.

• Refunds: We refund the cost of the product only (not postage), unless the item was incorrect, faulty, or damaged. Refunds are processed within 7 days of receiving the return.

• Damaged/Incorrect Items: If your order arrives damaged or incorrect, please email us with photographic evidence. We will provide a free returns label. Without evidence, we may not be able to rectify the problem.

• Customer Responsibility: If returning for reasons other than fault or damage, return postage costs are your responsibility. We recommend using a tracked service.

Disputes & Claims

We always strive to ensure your order arrives safely and on time. However, in the rare case of a non-delivery, the following process applies:

• Contact Within 7 Working Days: If your parcel hasn’t arrived, please contact us within 7 working days from the last tracking update. This allows us to raise a claim with the courier. Contacting us after this timeframe may limit our ability to pursue the claim if valid proof of delivery exists.

• Raising a Claim: Once notified within the required timeframe, we will raise a claim directly with the courier on your behalf.

• Timeline: Courier investigations can take up to 30 days to complete. Once the courier provides a final decision, we will compensate you accordingly.

• How to Start a Claim: Please email us to request a claim form. The form must be completed and returned within 7 working days, otherwise we will be unable to proceed with the claim